Refund Policy

1. Treatment Guarantee

We stand behind the quality of our lice treatment services. If you are not completely satisfied with your treatment, we offer:

• Free follow-up checks within 7 days of treatment
• Complimentary re-treatment if live lice are found during follow-up
• 30-day guarantee on all professional treatments

2. Refund Eligibility

Refunds may be issued in the following circumstances:

• Service not performed as described
• Documented allergic reaction to treatment products
• Appointment cancelled with more than 24 hours notice

3. Prevention Products

For unopened prevention products:

• Full refund within 30 days of purchase
• Product must be in original, unopened packaging
• Receipt required for all returns

4. Cancellation Policy

Our cancellation policy includes:

• Full refund for cancellations 24+ hours before appointment
• 50% charge for cancellations less than 24 hours before appointment
• Full charge for no-shows

5. How to Request a Refund

To request a refund:

1. Contact our customer service team
2. Provide your receipt or booking reference
3. Explain the reason for your refund request
4. Allow 5-7 business days for processing

6. Payment Method Refunds

Refunds will be processed to the original payment method:

• Credit/debit cards: 3-5 business days
• FSA/HSA cards: 5-7 business days
• Cash payments: immediate refund in person

7. Exceptions

Special circumstances that may affect refund eligibility:

• Emergency/after-hours services
• Custom treatment packages
• Special promotional offers

8. Contact Information

For refund requests or questions, please contact us:

• Email: refunds@liceinstitute.com
• Phone: (123) 456-7890
• Address: 123 Main St, New York, NY 10001